Received a defective item or your order got damaged in transit?
No worries! We will send you a new one free of charge as long as you contact us at firstname.lastname@example.org within 2 days of your receipt of the product.
Just not happy with your purchase?
You can return it for 100% money back within 30 days of receipt. Simply follow the return instructions below.
Want to change or cancel your order?
We can cancel an order that has not been processed yet. In order to cancel your order, we must hear from you at the latest by 11.59 PM EST on the day of ordering. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be cancelled. Contact us at email@example.com
Order lost in transit?
In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 45 days since shipping. Note: for faster shipping, some of your Items may arrive in multiple packages. Our return policy lasts 30 days. If 30 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
Please carefully inspect your DELIVERY as soon as you receive them.
We will only offer refunds, replacements or exchanges for defective or damaged products when requested within 2 days of your receipt of the product. If you are not 100% satisfied with your purchase, you can return your order for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge.